Delivery Information


How much does UK delivery cost and how long does it take?

Standard delivery is usually within 2 working days if your order is placed by 3 pm.

We offer a free standard UK delivery service for all orders over £25 to the majority of delivery areas within the UK.  There are a few exceptions to this so please  refer to the table below for exclusions.

For orders under £25 there will be a small order charge of £3.95 to the majority of delivery areas within the UK – with a few exceptions – please refer to the table below.

We are able to deliver to BFPO post codes but are unable to guarantee the 2 day delivery speed.

If you have any queries regarding your delivery destination please contact us before placing an order.

Are you able to deliver outside of the UK?

We are sorry but we currently only deliver within the UK.

What are working days?

Working days are classified as Monday to Friday and exclude bank holidays.

So if you place an order with us on a bank holiday Monday before 3pm your order will be despatched to you the next day and using standard delivery you should receive it on Thursday.

How do I know my order has been dispatched?

Once we have sent your order we will e-mail confirmation that it has left us including the delivery number of the order, which you should use when contacting us in the case of any queries.

My order has not arrived or was damaged in transit

In the unlikely event that your order does not arrive please contact us using this form.

 

 

I have changed my mind can I cancel my order?

Pre-despatch – If you cancel your order prior to the goods being despatched, we will cancel the order and all monies – including any delivery charges – will be refunded to your account normally within 5 working days (if they have been deducted from your account).

Post-dispatch – If you wish to cancel your order after we have dispatched it because you have changed or mind or the goods are not what you expected, you may return them to us up to 30 days after you receive them.  Please notify us within the 30 day period that you wish to return them.

 

For further information please refer to our returns policy.